Customer Service Representative

 

Position Description

The Customer Service Rep is responsible for maintaining the highest level of customer satisfaction for a number customers, channels and industries.

The ideal person will determine the proper parts, components or systems required from interpretation of customer conversations, drawings or purchase orders.

Working in a team environment, this individual promptly fields incoming phone calls, emails and faxes.  The person is also responsible for order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, obsolete product information, RMAs, order expediting, technical assistance and verbal/written parts price quotes.

Requirements

  • Strong verbal and written communication, customer service; ideally in a manufacturing environment and computer skills
  • Excellent listening and comprehension skills
  • Must thrive in a fast-paced environment
  • Strong ability to multi task while speaking with internal/external customers
  • Good mechanical aptitude, problem-solving skills, accuracy in all work and desire to follow customer issues through to completion
  • Associates degree in a technical/business field or equivalent experience
  • Solid computer skills including CRM, ERP and Microsoft Office
  • Mechanical and/or Electrical aptitude are a plus!

 

Customer Service Representative Application

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Dorner Mfg. Corp. is a privately held Hartland, Wisconsin-based Company. We are a world leading conveyor manufacturer in not only the design, but manufacturing of conveyors and related automation equipment. Companies from around the world have turned to Dorner conveyors for greatly improved efficiency and productivity. Dorner provides thousands of stainless and aluminum conveyor automation solutions to countless industries including packaging, automation, industrial, food processing, medical, pharmaceutical, and many more.

Dorner's mission is to Transform Conveyor Automation by providing a wide range of innovative conveying solutions with best in class support. Dorner is an Equal Opportunity Employer.